Frequently Asked Questions
Everything you need to know about your Isabel Marant experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for online purchases?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna for installment payments.
Do you offer international shipping?
Yes, Isabel Marant ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How do I ensure I am selecting the correct size?
Detailed size guides are available on each product page. Our collections typically follow French sizing; if you are between sizes, we generally recommend selecting the larger size for a signature Marant fit.
Are my personal data and payment information secure?
Your security is our priority. We use industry-standard SSL encryption to protect your data, and we do not store full credit card details on our servers.